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Frequently asked questions

How many videos should I upload?

This depends on the size of your files. Each selected package has a maximum total file size. Please upload your best clips. If any are too shaky or dark it may not be practical to include them in your movie. You can also include still photos.

Do I have to put my clips in any order?

The best clips will be chosen for you and normally presented in chronological order or what is considered artistically best. If you have preferences for what clips are included rename them with "please include...", and/or if your preferred order is not chronological please number them 1-10 in the order you wish them to appear. 

What format should my clips be in?

All conventional formats are acceptable for video. PNG or JPEG for photos.

What music should I use?

When you choose your package you will be able to choose from a large variety of music to which I have the rights to use, allowing them to be used on social media platforms etc. By law the artists and the source are acknowledged when I create the credits for your movie. Unfortunately, due to copyright reasons we cannot accept uploaded songs.

What format will my movie be?

Your movie will be supplied in MP4 format. This can be used on all devices.

When will my movie be ready?

It is in everyone's best interests to get it to you as soon as possible but I also want to ensure you get the best edit possible without rushing it.  Please allow 7-10 working days. Once completed, your movie will be available to view online for 72 hours. Once you approve your movie and make payment you will receive a downloadable link.

Can I ask for changes?

Yes, if after viewing your movie (and prior to payment) you feel you would like changes at no extra charge, please let me know. Please note that extra files cannot not uploaded.

What if I have a discount code?

Please enter your discount code at the time of payment.

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